Account Manager

SALES (Manchester, NH)

Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.

In this position you will:

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer’s usage of our product
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams

Requirements

• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Excellent time and project management skills. You’re always looking to improve inefficient processes

•  Keen attention to detail and adherence to deadlines
•  Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
•  Managing a renewal quota of $1.5M-$2.M

• Bachelor’s Degree in appropriate field of study or equivalent work experience
• Position is based in Manchester, NH

iOS Mobile Developer

ENGINEERING (Manchester, NH)

Overview: 

Newforma, a leading provider of software for design and construction firms worldwide, is growing! Creating software that makes a difference in the AEC (architecture, engineering and construction) industry is what drives our company. If you have the drive, confidence, thirst for knowledge, desire to be challenged and technical expertise required, we’d like to see your resume.

We’re looking for an experienced iOS mobile app developer that has a passion for working in an Agile environment. You’ll be responsible for developing native mobile applications, collaborating closely with design and product management, and providing technical guidance.  This position is located in Manchester, NH and is not considered a remote position.

Primary Qualifications:

•  Passion for learning new, cutting edge technologies in a fast-moving environment
•  Excellent problem-solving skills
•  Experience developing large-scale, well-written mobile apps
•  Ability to write clean and maintainable code
•  Engaging communication skills
•  Highly organized and detail-driven

 Requirements: 

•  3+ years of relevant professional experience
•  Proficiency in developing business-class iOS native apps
•  Proficiency in Swift and XCode
•  Experienced with both iPhone and iPad layouts
•  Knowledge of related development tools and frameworks
•  Familiarity with tuning tools and optimization best practices
•  Use RESTful web services

Desired, but not required:

•  Reactive (Rx) programming experience
•  Accessibility best practices
•  Internationalization
•  Existing apps in the app store
•  Experience writing multiple mobile technology applications (Android, iOS)

iOS Mobile Developer

ENGINEERING (Montreal, QC)

iOS Mobile Developer  (Montreal, QC)

* Canadian candidates must have permanent Canadian work authorization to be considered.

Overview: 

Newforma, a leading provider of software for design and construction firms worldwide, is growing! Creating software that makes a difference in the AEC (architecture, engineering and construction) industry is what drives our company. If you have the drive, confidence, thirst for knowledge, desire to be challenged and technical expertise required, we’d like to see your resume.

We’re looking for an experienced iOS mobile app developer that has a passion for working in an Agile environment. You’ll be responsible for developing native mobile applications, collaborating closely with design and product management, and providing technical guidance.

 Primary Qualifications:

•  Passion for learning new, cutting edge technologies in a fast-moving environment
•  Excellent problem-solving skills
•  Experience developing large-scale, well-written mobile apps
•  Ability to write clean and maintainable code
•  Engaging communication skills
•  Highly organized and detail-driven

 Requirements: 

•  3+ years of relevant professional experience
•  Proficiency in developing business-class iOS native apps
•  Proficiency in Swift and XCode
•  Experienced with both iPhone and iPad layouts
•  Knowledge of related development tools and frameworks
•  Familiarity with tuning tools and optimization best practices
•  Use RESTful web services

Desired, but not required:

•  Reactive (Rx) programming experience
•  Accessibility best practices
•  Internationalization
•  Existing apps in the app store
•  Experience writing multiple mobile technology applications (Android, iOS)

Who We Are:

Newforma’s intuitive project information management (PIM) technology promotes collaboration between individuals, project teams and across the enterprise in the AECO industry. By building a more connected project environment, Newforma optimizes the processes by which critical information is captured, shared and managed, and delivers a more intelligent and profoundly productive experience for architects, designers, builders, owners, and the full construction team. 

 Equal Opportunity Employer:

Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work the United Stated and pass a background check.

Sales Director, Enterprise Sales

SALES (, )

Newforma is looking for a Sales Director, Enterprise Sales, to join our Sales Team. Reporting directly to the Sr. Sales Director of Enterprise Sales and will manage Newforma’s sales opportunities of the Newforma solutions in a designated territory. The primary responsibility of this position is to sell software and service solutions to prospects in the AECO industry.  If you have the drive, confidence, thirst for knowledge, desire to be challenged and technical expertise required, we'd like to see your resume.

Primary Qualifications:

•  Meeting and exceeding the Sales Incentive Plan (SIP) by successfully penetrating and increasing sales to new accounts achieving sales goals as aligned with Newforma’s leadership and core values.
•  Working closely with prospects in North America to increase their knowledge, skills, and focus on Newforma products.
•  Planning and forecasting daily, weekly, and quarterly activity in sales to drive new business (calls, emails, web demonstrations, onsite meetings, technical calls, and conferences).
•  Work closely with Solution Engineers and Services to consult and solve client problems.
•  Maintain strong customer relations and satisfaction, building trust with prospective firms.

Training / Experience

•  5+ years’ experience in technology Sales with a proven track record of selling large deals and working with partners to maximize revenue. Large project or AECO industry experience, a plus. Experience selling into Engineering sector preferred.
•  Ability to assist in generating new customer revenue through qualifying, presenting, and assisting in the closing of Newforma Solution Sales.
•  Strong communication skills, self-motivation, and independent work ethic. The expectation is the candidate will have strong “hunter” instincts and drive.
•  Proven ability to take direction and work independently to achieve and exceed Sales’ expectations.
•  Ability to provide technical presentations both virtually and in-person, alone or in coordination with the Newforma Sales team.
•  Working knowledge of basic AECO industry processes and commonly used solutions in this field (ADSK, Bentley, ProCore, Plangrid, and Deltek).
•  Must be able to travel within territory as needed (up to 50%).
•  Proficient in SalesForce CRM system

Solutions Engineer, Enterprise Sales

SALES (, )

Newforma, the leading provider of Project Information Management software for architecture, engineering, and construction firms worldwide is growing! Creating software that makes a difference in the AEC industry is what drives our company.  We are enhancing our flagship enterprise product to connect with various backend, and cloud systems in the AEC space.  If you have the drive, confidence, thirst for knowledge, desire to be challenged and technical expertise required, we’d like to see your resume. Newforma is led by Brock Philp, CEO, whose leadership philosophy centers on customer-driven software development and nurturing a corporate culture deeply-rooted in customer care. 

POSITION OVERVIEW

The Solution Engineer, Enterprise Sales, reports directly to the Sr. Sales Director of Enterprise Sales and will support Newforma’s sales opportunities of the Newforma solutions in a designated territory. The primary responsibility of this position is to demonstrate at a technical level Newforma Solutions to prospects in the AECO industry.

Primary Duties

•  Working closely with prospects in North America to increase their knowledge, skills, and focus on Newforma products.
•  Work closely with the Sales Directors and Services team to consult and solve client problems.
•  Provide in-depth professional technical presentations both virtually and in-person, in coordination with the Newforma Sales team.
• Maintain an in-depth knowledge of AECO industry processes and common issues during the project lifecycle.
•  Build strong customer relations and satisfaction, adding value to prospective firms.
•  Support the product development team with feedback regarding in-development, Early Adopter, and general availability product lines. 
•  Organize, respond to, and gather required material from team resources during the Request for Proposal (RFP) process from prospective customers. 
•  Perform stand-alone webinars and presentations on current and upcoming product(s), features, and customer highlights. 
•  Maintain a growing knowledge of competitive software capabilities
•  Must be able to travel within territory as needed (up to 50%).

Training / Experience

•  5+ years’ experience in technology with a proven track record of working with large firms and organizations. Project Management or AECO industry experience, a plus.
•  Ability to assist in generating new customer revenue through qualifying, presenting, and consulting.
•  Strong communication skills, self-motivation, and independent work ethic. The expectation is the candidate will have a keen ability to demonstrate the value of Newforma Solutions generally and contextually.
•  Proven ability to take direction and work independently to help achieve and exceed Sales’ expectations.
•  Working knowledge of basic AECO industry processes and commonly used solutions in this field (e.g. ADSK, Bentley, ProCore, Plangrid, Bluebeam, and Deltek).
•  Bachelor’s Degree required.

Sr. DevOps Engineer

ENGINEERING (Manchester, NH)

As an Engineer at Newforma, you will work to build and deliver Project Information management solutions to the AEC industry. All Newforma Engineers strive to uphold a universal Definition of Done, making metrics-reinforced decisions, and promoting a culture of continuous improvement.

As a member of the DevOps team, you will be a champion of continuous delivery and integration. The DevOps Team at Newforma is responsible for building and supporting self-service tooling for the rest of the Engineering team. Each member works closely with members of various Newforma organizations to understand the requirements that drive analysis and design of quality technical solutions – creating the best overall experience for our customers. The DevOps team is a lynchpin of the organization and requires involvement in every step from architectural decision making to end-user incident management.

As a Senior DevOps Engineer, you accept responsibility as a leader in the effort to promote continuous delivery throughout the company. This involves planning, developing, and maintaining self-service tools (e.g. build/deployment pipelines, infrastructure management tools, and security/customer incident tools). It extends to documenting those solutions and communicating impact to all of Engineering, mentoring teammates, and reviewing the real-world results of those tools to ensure that the cause of pain points is being solved.

Responsibilities:  

• Participate in planning sessions and reviews.
• See a project through completely from creation to completion.
• Working with Development teams, as a consultant, as they design, build, deploy and support services.
• Creation and maintenance of tools and services, to aid in monitoring, governance, and deployments across our global infrastructure.
• Monitoring the health and proficiency of our cloud services.
• Provide fast and thoughtful issue resolution, and proactively identifying and solving potential problems.
• Proactively look for ways to enhance the process, functionality, reliability, and operation of the platform and self-service tools (i.e. Continuous Improvements).
• Working to help ensure the security of our cloud platform and services.
• Contribute to the creation of system support documents, and processes.
• Help run and participate in Game Day events.
• Participate in 24/7 on-call rotation.
• Taking a lead role on certain projects.
• Mentoring other team members.
• Working with other teams, throughout the organization, to help ensure a safe, sustainable and high-quality platform and product.

Required:

• Bachelor’s degree or relevant work experience
• At least 3 years working in a cross-discipline environment (development and operations)
• Experience mentoring or leading small teams
• Strong curiosity gene! Must want to ask Why and How
• Strong problem-solving skills, be thorough and detail oriented
• Ability to work in a cross team and cross-discipline environment, even when team goals are at odds.
• Excellent verbal/written/communication skills
• Highly self-motivated and able to work independently
• History of troubleshooting complex systems (multiple systems interacting with each other)
• Understanding of data analysis, centralized logging, security engineering and operations
• History with various database technologies (MySQL, DynamoDB, key-value store)
• Expertise with Amazon Web Services (or similar Cloud Platform)
• Experience with Linux/Unix operating systems
• Experience with Building highly available, distributed architectures in the Cloud
• Experience with scripting languages such as JavaScript, Python, Ruby, Bash, etc.
• Experience with Continuous Delivery and Integration pipeline (Jenkins), Version Control (Git), and Package Managers (npm, pip, apt, etc…)
• Experience with Orchestration and Configuration Tools (Ansible, Chef, CloudFormation).
• Experience in automation workflows and pipelines

Nice to have:

•  Experience with Serverless technologies, such as AWS Lambda and Amazon API Gateway.
•  Experience with Containerization (Docker, Kubernetes).
•  Experience with building, maintaining and supporting a SaaS product.
•  History of writing scripted build pipelines
•  Amazon Web Services certifications
•  Cloudbees Jenkins certifications

Candidates must have permanent U.S. work authorization to be considered.

Newforma, a leading provider of software for design and construction firms worldwide, is growing! Creating software that makes a difference in the AEC (Architecture, Engineering, and Construction) industry is what drives our company. We are in need of an exceptionally experienced and talented Account Manager based in Manchester, NH. If you have the drive, confidence and account management expertise required, we’d like to see your resume.

Newforma offers a comprehensive competitive benefits package which includes excellent medical, dental and vision plans; a 401k plan; a tuition reimbursement program; FSA/HRA and HSA accounts available, and company paid life and disability plans as well as Paid Time-Off (PTO) and Paid Holidays. 

Tier 1 Product Support Specialist

SUPPORT (Manchester, NH)

Job Description:

The Tier 2 Product Support Specialist identifies, troubleshoots and resolves product and technical issues for all Newforma software products including on-premise enterprise, hosted solutions (Cloud) and mobile applications. This role analyzes the issue to determine if it is functioning "as designed" or appears to be a product defect, seeks to identify workarounds when standard procedures have failed, and escalates cases to Tier 3 as necessary under specified criteria, constantly seeking to ensure customers are informed of progress and issues are resolved in a timely fashion. This may involve swarming techniques that engage other team members and managers for assistance as necessary. 

The Tier 2 Specialist is familiar with standard troubleshooting concepts, practices, and procedures and relies on experience and judgment to plan and accomplish goals. This role is also responsible for updating individual contact and account information in the Salesforce CRM system as well as contributing to and maintaining content in Knowledgebase Articles from solutions to cases.

This position will require some off hour activity to support the customer base during off business hours. This requirement should be less than 10 %. Also some travel maybe required again less than 10 %.

Essential Duties and Responsibilities:

• Ability to manage Incoming cases via email, phone and CHAT.
• Monitor the inbound case queue using the Salesforce Service Cloud platform
• Back-fill for Tier 1 as needed
• Interact with Tier 1 for warm transfer process
• Determine if customer issue is already addressed with existing Knowledgebase article, Help topic, video tutorial, etc. 
• Schedule and conduct GoToMeeting sessions with customers to resolve in-depth technical issues and gather supplemental information on the issue, including screen captures, log files, error messages, etc.
• Interact within the Tier 2 group as needed for swarming process for new or unknown situations
• Locate, review and analyze submitted crash reports
• Attempt to duplicate suspected defects in VM lab environment
• Determine if existing issue relates to known defect currently being tracked in the JIRA database
• Monitor aging cases and escalate as necessary based on predefined rules
• Interact with Tier 3 for warm transfer process with a fully documented case including all background information gathered during customer interactions
• Interaction with Account Managers/Sales to provide feedback and insight on cases that are being managed
• Interact with Tiers 2, 3, QA, Product Management, development, etc., as needed to gain further knowledge around issues that are being managed
• Ongoing interaction and training within the support Virtual Machine environment
• Ongoing education, general research to help with future resolution of customer issues
• Part of rotation for off hours and weekend coverage
• Evaluate ways to improve and prevent future issues
• Create content and document Knowledgebase articles
• Review Knowledgebase articles for technical accuracy based on case issues
• Be aware and help provide support in a multi-region environment.
• Attend individual growth, peer, support/services and development meetings as required.

Qualifications:

• Ability to multitask in a fast paced environment
• Ability to understand and diagnose software product and support issues
• Ability to absorb and retain information quickly
• Highly self-motivated and directed with a high level of attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure and fast paced environment
• Exceptional customer service orientation
• Excellent written and oral communication skills
• Ability to communicate clearly, courteously, and professionally to non-technical individuals

Education and Experience:

• 3-5 years Help Desk and/or Customer Service experience
• Experience with CRM Case Management platforms such as Salesforce Service Cloud
• Experience troubleshooting Windows Servers, Windows Web servers and Desktop Operating systems
• Azure Administration
• Knowledge of Microsoft Azure Active Directory helpful
• Experience working in a team-oriented, collaborative environment
• Mobile application troubleshooting skills
• Proven analytical and problem solving abilities
• Amazon Web Services experience helpful
• Experience supporting MySQL or other databases highly desirable, but not required
• CS degree and/or equivalent experience
• Mid-level knowledge of LAN networking and distributed (client/server) computing environments.
• Firewall, Router, VPN, WAN, and Anti-virus configuration and support experience
• Experience in Microsoft Outlook and Exchange system administration
• Active Directory and network security knowledge
• MSCE certification preferred
• Excellent written and verbal Communication Skills
• Prior AEC Industry background or Newforma experience preferred but not required

Training

• All of Tier 1 training plus
• In-depth PEACE training
• In-depth Newforma Admin training
• In-depth Newforma Email Notification process training
• In-depth Newforma Indexing training
• In-depth Project Cloud training
• In-depth MySQL training
• In-depth Windows Server Admin training
• In-depth Network training
• In-depth NewformaLink training
• May be asked to create and present training
• Entry level knowledge of application coding process

Reporting Relationship

This position reports to the Technical Support Manager

Who We Are: 

Newforma’s intuitive project information management (PIM) technology promotes collaboration between individuals, project teams and across the enterprise in the AECO industry. By building a more connected project environment, Newforma optimizes the processes by which critical information is captured, shared and managed, and delivers a more intelligent and profoundly productive experience for architects, designers, builders, owners, and the full construction team. 

We offer a competitive benefits package including excellent medical and dental plans, fully paid life and disability plans, tuition reimbursement and 401k.

Equal Opportunity Employer: 

Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work the United Stated and pass a background check.