Karriere

Overview: 

Newforma, the leading provider of Project Information Management software for architecture, engineering, and construction firms worldwide is growing! Creating software that makes a difference in the AEC industry is what drives our company. We are enhancing our flagship enterprise product to connect with various backend, and cloud systems in the AEC space. If you have the drive, confidence, thirst for knowledge, desire to be challenged and technical expertise required, we’d like to see your resume. 

Responsibilities: 

• Work in a Microsoft development environment with C#, C++, ASP.NET, Win32, MySQL, NUnit, Moq, document management systems, and Microsoft Office APIs in a client-server environment deployed across a global customer base. 
• Work closely with our support staff to diagnose and fix customer support issues 
• Design, code, test, debug, and document software solutions using appropriate processes, tools, frameworks, libraries, patterns, best practices and standards. 
• Optimize software for speed and compatibility; add features that contribute to the product with a focus on quality. 
• Ensure code and features are developed to meet requirements and standards. 
• Work in an agile environment as a member of a closely-knit Scrum or Kanban team. 
• Willingness to work outside of normal business hours, as necessary, to accommodate support incidents. 

Requirements: 

• BS / MS in Computer Science, or similar engineering program with 4-7 years of experience delivering software to customers. 
• Experience in an API-driven ecosystem, with a background in RESTful API development and .NET-based application plugins. 
• Passion for building great software applications released on a regular cadence. 
• Strong OOD/OOP skills. 
• Strong problem solving skills. 
• Experience with Agile lifecycle development. 
• Good written and oral communication skills in English, and able to work independently. 
• Proven ability to work in an established multi-million line application. 
• Experience with C#, Visual Studio .NET, and Microsoft Windows-based development technologies. 

Who We Are: 

Newforma’s intuitive project information management (PIM) technology promotes collaboration between individuals, project teams and across the enterprise in the AECO industry. By building a more connected project environment, Newforma optimizes the processes by which critical information is captured, shared and managed, and delivers a more intelligent and profoundly productive experience for architects, designers, builders, owners, and the full construction team.

Equal Opportunity Employer: 

Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in the United Stated and pass a background check.

Overview:  

Are you an experienced Product Owner looking for a new challenge and an opportunity to further advance your skills and career in a great working environment? Are you a highly motivated individual with a genuine interest in technology with a passion to deliver cutting-edge products? Are you enthusiastic working with others in the organization to distill and prioritize product requirements into a deliverable that is simple, intuitive and gets the job done with high value?  We have the perfect job for you!

We are seeking a Product Owner to work with multiple development teams, and other Product Owners to deliver best software solutions that are innovative and industry leading.

Primary Qualifications

•  You value customers and users -- and know how to motivate your team so that they are inspired to champion customer experience the way you do.  
•  You can maximize the value of your product resulting from the work of the Scrum Team.
•  You see beauty in simplicity, and strive to simplify process, status, and communication needs between the delivery team and project stakeholders.  
•  You oversee the development stages and evaluate product progress at each iteration while communicating to stakeholders when problems arise.
•  You can work with the Product Manager, Agile team and other Stakeholders to ensure the backlog reflects the business and technical requirements and priorities required to support the product roadmap and company vision.
•  You can represent the teams in front of stakeholders, clients, or users.
•  You can interpret and translate the high-level Product Roadmap accurately and concisely into Epics, Stories and Acceptance Criteria the development team can digest and move forward with.
•  You act as an ambassador for the product internally and externally and as a contact for questions related to the product.
•  You are an active participant in backlog refinements, sprint planning, reviews, and retrospectives.
•  You actively participate in various customer meetings regarding the product and/or feedback.

 Requirements

•  3-5 years’ experience in Agile Scrum either as a Product Owner, Technical Product Owner, or Scrum Master
•  Technical experience especially working with APIs and integrations
•  Developing and explicitly communicating the Product Goal
•  Creating and clearly communicating Product Backlog items
•  Ordering Product Backlog items
•  Ensuring that the Product Backlog is transparent, visible, and understood.
•  Self-starter and highly motivated with attention to detail
•  Able to identify risks / gaps, create mitigation plans for each, and escalate to project leadership based on impact and priority
•  Ability to work with project teams in a virtual environment
•  Able to adapt quickly to changing customer priorities
•  Sharp analytical and problem-solving skills
•  Organizational and time management skills
•  Creative thinker
•  Outstanding communication, presentation, and leadership skills

Nice to Have

•  Experience with Jira and Confluence
•  Cloud technology experience
•  Experience with SaaS applications
•  Leadership responsibility for Enterprise on-prem client/server applications

If this is you, contact us now via https://www.newforma.com/company/careers/. At Newforma we value teamwork, positive energy and making great memories together. We offer comparable benefit and compensation packages where we do business. Only qualified candidates will be contacted. We look forward to working with you!

Who We Are: 

Newforma’s intuitive project information management (PIM) technology promotes collaboration between individuals, project teams and across the enterprise in the AECO industry.  By building a more connected project environment, Newforma optimizes the processes by which critical information is captured, shared and managed, and delivers a more intelligent and profoundly productive experience for architects, designers, builders, owners, and the full construction team. 

Equal Opportunity Employer: 

Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in the United Stated and pass a background check.

Who We Are:

Newforma, Inc. headquartered in Manchester, NH serves architecture, engineering, construction, and owner (AECO) organizations worldwide with software to streamline work processes, reduce exposure from errors and omissions, improve coordination and communication, increase visibility into cost and quantities, and enable greater repeatability of project success.  Its flagship product, Newforma Project Center™, creates a more productive environment for project managers and the project team by organizing information, facilitating information exchange, and enabling efficient process.  We are expanding an opening an office in Boston MA.  This role would be hybrid with a split between in office (Boston) and remote.

Overview:

Are you looking for an opportunity to get your sales career off the ground? Are you ready to start your new beginning and work in an environment that will help you achieve your potential? If you are a performer and ready to change the trajectory of your career, we want to hear from you. You may discover how a career path at Newforma Inc. could be right for you.

The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, connecting via social media, working with decision-makers, generating interest, qualifying prospects, and creating sales connections. We will provide you with the sales tools and marketing leads to build an excellent business.

If you are interested in joining a fast-growing organization with the resources to make great things happen, we want to hear from you.

Role and Responsibilities:

• Be the primary conduit for companies interested in our software
• Build an exceptional funnel of new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Be trained, mentored, and coached to successfully execute the sales process and achieve sales success
• Prospect call preparation including company background research and other pertinent lead information
• Enter, update, and maintain CRM information on leads, prospects, and opportunities

Qualifications:

• Bachelor's degree in Business, Communications, or equivalent experience
• At least 2 - 4 years of sales experience or equivalent
• Software Sales experience a plus
• Excellent written and verbal communication skills
• Excellent logic skills
• Ability to utilized LinkedIn Navigator is a plus
• Ability to multi-task, organize, and prioritize work
• High personal and professional ethics

Newforma, the leading provider of Project Information Management software for architecture, engineering, and construction firms worldwide is growing due to internal promotions! Creating software that makes a difference in the AEC industry is what drives our company.

We’re looking for a Tier I Product Support Specialist with hands on customer support background.

Job Description:

The Tier 1 Product Support Specialist ("First Responder") is responsible for the initial customer response from incoming phone calls, chat sessions, and email queries. The First Responder provides product and technical support for all Newforma software products including on-premise enterprise and hosted solutions in addition to mobile applications. First Responders handle all incoming cases and seek to resolve all less complex cases that can be readily answered from Newforma Help or Knowledgebase articles. These cases should be resolved quickly and effectively without resulting in a case re-submission by the customer.

More complex cases require the First Responder to evaluate and, if possible, replicate the customer issue and effectively communicate these findings to prepare cases for escalation to the next support tier. This may involve swarming techniques that engage other team members and managers for assistance as necessary.  

The First Responder will also be responsible for updating individual contact and account information in the Salesforce CRM system as well as contributing to and maintaining content in Knowledgebase Articles from solutions to cases.

Essential Duties and Responsibilities:

• Monitor inbound case queue using the Salesforce Service Cloud platform
• Take inbound chat and phone calls from customers, log cases and attempt to identify and resolve basic issues 
• Determine if customer issue is already addressed with existing Knowledgebase article, Help topic, video tutorial, etc. 
• Interact within the Tier 1 group as needed using the swarming process for new or unknown situations
• As necessary, schedule and conduct GoToMeeting sessions with customers to gather more information on the issue, including screen captures, log files, error messages, etc.
• Determine if existing issue relates to known defect currently being tracked in the JIRA database
• Interact with T2 for warm transfer process with a fully documented case including all background information gathered during initial interactions
• Monitor ageing cases and escalate as necessary based on predefined rules
• Locate, review and analyze submitted crash reports
• Interaction with Account Managers/Sales to provide feedback and insight on cases that are being managed
• Interact with Tiers 2, 3, QA, Product Management, etc., as needed to gain further knowledge around issues that are being managed
• Ongoing interaction and training within the support Virtual Machine environment
• Ongoing education, general research to help with future resolution of customer issues
• Part of rotation for off hours and weekend coverage
• Evaluate ways to improve and prevent future issues
• Attend individual growth, peer, support/services and development meetings as required.

Qualifications:

• Ability to understand and diagnose software product and support issues
• Ability to absorb and retain information quickly
• Highly self motivated and directed with a high level of attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure and fast paced environment
• Exceptional customer service orientation
• Excellent written and oral communication skills
• Ability to communicate clearly, courteously, and professionally to non-technical individuals

Education and Experience:

• 1-3 years Help Desk and/or Customer Service experience
• Experience with CRM Case Management platforms such as Salesforce Service Cloud
• Experience troubleshooting Windows Servers, Windows Web servers and Desktop Operating systems
• Experience working in a team-oriented, collaborative environment. 
• Mobile apps troubleshooting skills
• Knowledge of Cloud Based Processes and Applications
• CS degree and/or equivalent experience
• A+ certified training or Microsoft Certifications
• Excellent written and verbal Communication Skills
• Prior AEC Industry background or Newforma experience preferred but not required
• Proven analytical and problem solving abilities